Mioot, Feature rich Live Chat Software for customer Support

  • Track, Invite & Chat
    Keep track of all the website visitors in real time , their actions and chat with them using the proactive and reactive chat engagement system.
  • Intelligent chat routing
    Configurable chat routing system to make sure the chat requests are routed to the agents with matching skill expertize.
  • eMail Ticket System
    Configure and convert all the incoming mails into  trouble tickets and handle all the mails from Mioot Opeartor console alongside chats .
  • Skill Based custmizations
    High level configuration options to tailor the skin , color and layout of the chat window to match the parent pages and / or associated skills.
  • In Build Help Desk System
    Options to create knowledge base articles , FAQs , Auto attendant content, document downloads  and query forms.
  • Online Survey
    A complete, skill based survey management system to gather feedback / knowledge with intelligent reporting which helps in optimizing  the quality.
  • Monitor multiple websites
    This feature will enable the customer to watch and handle the visitors from all their websites in one place.
  • Time zone settings
    A Skill ( department) level time zone configuration enables reporting , event capturing at pertinent time zones
  • Multi lingual support
    Option to select and interact with customers using more  appropriate language. Mioot supports all major languages used across the globe.
  • Agent console
    An highly controlled, interactive and DotNet based Agent Console is an installable application for the agents to view and act upon chats and emails.
  • Webtop
    A web based version of the Agent console, as an additional feature designed to enable anywhere access to the application.No installation is required.
  • Mioot admin panel
    Mioot admin  panel is the backend administrative tool used to configure, customize and control the system , user administration  and report generations.
  • Customizable Sound alerts
    Enable and configure sound alerts for various events at the admin panel to notify the online agents . The played sounds are customizable.
  • E-mail signature
    Enable chat connectivity from the emails sent out from Mioot system by including text / image signatures created using Mioot functions.
  • Knowledge Base and FAQs.
    Create and publish knowledge base articles and FAQs from the customizable templates provided within Mioot system.
  • Real time visitor tracking
    Captures and publishes the visitor information like Geo location , navigation details , browser information , time spend on each pages etc to the online agents.********************************************* Please do not remove this line – Marker – by Partha
  • Geographical statistics
    This feature is designed is such a way that the number of visitors from each country can be listed out separately. Also there information can be viewed for any given period of time.This will helpful in understanding the reach factor of the website in each country. This information’s are derived based on the IP addresses from which the visitors are browsing the monitored WebPages. A third party database is used for IP-country mapping.
  • Visitor's local time
    This feature will enable the customer to watch and handle the visitors from all their websites in one place. Since there is no restriction on number of WebPages with only one Mioot account..
  • Privileged Visitor Settings
    It is a simple but important feature to mark visitors as important so that when the visitors comes in to the WebPages again, it will be displayed in the visitor panel that the particular visitor is marked important by any one of the operators before.
  • Visitor contact details
    The operators can update the system with any visitor contract details obtained during a chat session. They can also update with notes this will help in gaining enough knowledge before handling the same visitor once again.
  • Visitor history
    Mioot live chat software will store all the information about any visitor coming into the website for future reference information,live,location,keywords used referral information and chat details if any.
  • Show available time
    The operators can set the time intervals in which they can attend and handle chat requests. Once this time period is set in the control panel the time will be displayed along with the live chat image on all the monitored web pages.
  • Auto invite for chat
    This is a feature which will enable auto chat invitation when a visitor comes into the website. The application will automatically send a chat request to the website visitors when the visitors are viewing the website continuously for a pre-set time.
  • Search engine integration
    It is an inbuilt feature with mioot live chat software. When visitors use any search engine to find and visit the monitored website mioot application will identify and display the search engine name along with the keywords used.
  • Visitor filtering
    When a website has more number of visitor at any given point of time, the visitor panel of the mioot live chat software is flooded with a long list of visitors with various statuses. In this kind of scenario, it will be difficult for the operators to handle the entire customer list.
  • Offline messages
    The operators can update the system with any visitor contract details obtained during a chat session. They can also update
  • Proactive chat
    One of the very important features of any live chat software into him able to initiate a chat session proactively. When this feature is enabled, the online representation can invite any website visitor for a live chat session and upon acceptance, they can chat with the visitor to understand the need and provide required information.
  • Choose operator
    The operators can update the system with any visitor contract details obtained during a chat session. They can also update
  • Operator photo to visitor
    The operators can update the system with any visitor contract details obtained during a chat session. They can also update
  • Chat Queue
    The operators can update the system with any visitor contract details obtained during a chat session. They can also update
  • Secured live chat
    The operators can update the system with any visitor contract details obtained during a chat session. They can also update
  • Holding messages
    Mioot live chat software is equipped with holding messages feature and keeps the visitors engaged automatically after the chat request in made by the visitors. It may take some time for an operator to accept the chat. During this time, the application will automatically populate pre-set messages at pre-set time intervals. So that the visitors at the other end is notified that the system works.
  • Holding messages
    The operators can update the system with any visitor contract details obtained during a chat session. They can also update
  • Accept chat
    The operators can update the system with any visitor contract details obtained during a chat session. They can also update
  • Chat Forward
    Any chat session can be forwarded to any other live operators during a chat. Third feature is developed to enable operators to move chat session to another appropriate operator.
  • Operator chat conference
    The operators can update the system with any visitor contract details obtained during a chat session. They can also update
  • Operator/visitor chats save option
    The operators can update the system with any visitor contract details obtained during a chat session. They can also update
  • Email Chat Transcripts
    All the chat transcripts are stored by mioot live chat software for future reference. It will also the possible to email the chat transcript to any specified email from the chat window itself.
  • Push URL
    The operators can update the system with any visitor contract details obtained during a chat session. They can also update
  • Push Image
    The operators can update the system with any visitor contract details obtained during a chat session. They can also update
  • Canned message
    The operators can update the system with any visitor contract details obtained during a chat session. They can also update
  • Spell Check
    Mioot live chat software comes with an inbuilt dictionary and then enabled with the option of spell check before sending any message into the chat window.
  • Time Stamp with show/hide option
    The operators can update the system with any visitor contract details obtained during a chat session. They can also update
  • Auto save chat transcription
    Mioot live chat software will automatically save all the chat transcripts, both operator-visitor and operator-operator chats.
  • Internal Operator chat
    Like MSN or yahoo messenger, mioot live chat software operators can chat with other operators online .
  • Offline messages
    The operators can update the system with any visitor contract details obtained during a chat session. They can also update
  • Multi operator conference
    With mioot live chat software, all the online operators can chat between themselves. Also, there can be any number of operators is a single conference mode. Any operator can invite others operators into the conference.
  • Operator chat archive
    The operators can update the system with any visitor contract details obtained during a chat session. They can also update
  • eReports
    Mioot live chat software comes with an in build option to receive important daily reports into the inbox of the desired e-mail.
  • Detailed visitor reports
    Mioot live chat software comes into a detailed visitor reports on day to day basis. There is a facility to run through the amicable statistics. There will be enough data to see and analyze all the amicable information on various aspects on visitor habits like, referral statistics, search engines used, most importantly the keywords used to get into the used page
  • Referral statistics
    It in important to know from where a visitor has come into any website. This will help in improving the strategy to bring in more visitors.
  • Web page statistics
    It is an important to include the mioot match dog code in every webpage which are to be monitored. For example, on website may have 100 separate WebPages and in this case, when the code is included in reports for each webpage.
  • Pre-chat Information
    The operators can update the system with any visitor contract details obtained during a chat session. They can also update
  • Chat transcripts
    Mioot live chat software will automatically save and store all the chat transcripts between the online operators and the website visitors/customers by default. All these saved transcripts can be viewed in detail using the control panel.
  • Operator reports
    This section of the mioot live chat software’s control panel deals with the detailed session reports and chat handled for all the created operators on a day to day basis. It will also be possible to fetch out report for any particular operator for a selected period of time.
  • Missed Chat
    The operators can update the system with any visitor contract details obtained during a chat session. They can also update
  • Post chat survey
    Mioot live chat software comes with highly customizable survey management system. Post- chat survey is a survey method used to collect information from the online website visitors after a chat is completed successfully
  • Advanced trouble ticket system
    Mioot has developed and built it with its live chat software an advanced and multi-point trouble ticket system to keep in back with all the communication unbroken. It is handled with the live chat software and can be effectively utilized from three different angles via, from chat, from web and through e-mail.
  • Advanced trouble ticket system
    Mioot has developed and built it with its live chat software an advanced and multi-point trouble ticket system to keep in back with all the communication unbroken. It is handled with the live chat software and can be effectively utilized from three different angles via, from chat, from web and through e-mail.
  • Inbuilt with the operator console
    Mioot live chat software’s ticket system is bundled with the operator control itself apart from the customer control panel.
  • Convert chat as Trouble Ticket
    Mioot has developed an option to convert any chat conversation with the website visitors/customers into an issue into the mioot live chat software’s ticket board.
  • Integrate ticket system with your website
    This feature is another arm from which tickets can be produced into the mioot ticket board. Mioot customers can create a separate webpage for the mioot ticket system.
  • eTickets
    Mioot live chat software has developed another option to integrate e-mail ids with the mioot ticket board. Customers are allowed to use two of their e-mail ids into the live chat software system. The e-mail id’s can be either already existing or newly created.
  • Spam Verification
    This feature enables the system to receive only genuine e-mails and ignore spams. So, the emails from e-mail harvesters and junk promotional e-mails are filtered out in this way.
  • Custom email templates for tickets
    Whenever mioot system receives a new ticket or an update for an existing ticket the system will send an acknowledgement mail to the sender by default. The format of this e-mail content can be customized with a template provided at the customer control panel.
  • Track / update the issues online.
    Mioot has developed an option to convert any chat conversation with the website visitors/customers into an issue into the mioot live chat software’s ticket board.