A web hosting service is a type of Internet hosting service that allows individuals and organizations to make their own website accessible via the World Wide Web. Web hosters are companies that provide space on a server they own or lease for use by their clients as well as providing Internet connectivity, typically in a data center. Web hosts can also provide data center space and connectivity to the Internet for servers they do not own to be located in their data center, called colocation.

Type of hosting available in the Market

Shared Hosting – Cost Effective, Easy to Use and Feature Rich
Dedicated Hosting – The Utmost in Control, Flexibility, and Responsibility
VPS Hosting – Immense Power and Great Performance
Managed Hosting – Hassle-Free But Costly
Reseller Hosting – Substantial Profit Potential

Importance of 24X7 customer Support in the Web Hosting business

Customer service and technical support are considered the foundation of any web hosting provider.  Both are vital for running a successful hosting business as they reflect the credibility and reliability of the company.  They also encourage confidence in potential customers because in the event of technical issues or extensive downtime, the consumer can rely on the hosting provider’s support system to have their questions and concerns addressed.
We will use an example to validate the importance of web hosing support.  Let’s say you run an online gift shop and Christmas Eve is the time your business generates the most revenue.  Your site starts to experience technical difficulties on December 23 and eventually goes down.  With customers having no way to access your store, you begin to miss out on sale after sale.  Now imagine if you had no support team to contact during this time.  Though most companies keep downtime to a minimum, these instances occur often and can deliver a crucial blow to your online business.  Because 100% availability is hard to guarantee, all Web hosting support companies should put major emphasis on their support services.

When hosting your website on the web you will need to make sure that the company providing the server environment and the related hosting services will also offer customer support round the clock. This way you will receive technical assistance anytime you need to avoid any possible downtime for your websites.