Here are some useful tips and tricks in incorporating miOOt live chat on your web site. |
1. |
Please download the application form our website www.mioot.com to get the updated version. Please do not download using links from our
partner's sites and other links. They may have old versions of the
software. |
2. |
Try
and change the online and offline images to suite your website themes
before adding the codes in your web pages. This will save time.
If you want to have different images, Please upload the images to your
web server and change the image path in the image tag code. In this
way, you can have different set of images for different web pages.
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3. |
Also,
when you have more number of pages to monitor, then try and
departmentalize the available pages. Then add the departments in the
control panel. This will create different set of codes for each
department. You can use these codes in the corresponding web pages. |
4. |
You
can use miOOt smartly in all your web pages. When you want to monitor
only the visitor traffic and web stats, simply include the watch dog
code alone in those pages. In this way, You can see the visitor
activities, but "live chat" option is avoided.
You can include both watch dog and image codes to enable both
web stats and live chat on your website. |
5. |
Please
change the holding messages and time intervals. The system will have
pre-set default settings and messages when first installed. |
6. |
Please configure the offline form and the e-mail address to which these offline messages to be sent. |
7. |
Please configure the pre-chat info form , The default setting will only have "first name" and "last name" fields. |
8. |
Please change the time zone to your local time, the default time zone for the system is PST. |
9. |
Use "Show online operators list to visitor" option and this will be
useful when customers are chatting regularly, They can pick their
choice among available operators and continue from where they stopped. |
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| Quick tips to operators for effective customer handling. |
1. |
Try
and create canned messages (answers for frequently answered questions),
store them in the system with proper and unique name (names as short as
possible. Then, to retrieve and use it, simply type "// <message
name> " and press space bar. The corresponding message will be
loaded in the text area of the chat window. You can also do little
modification before sending it along. |
2. |
If
you are going away for couple of minutes , then change the status so
that visitor need not wait for some time before getting redirected
to offline form. |
3. |
Configure the sound alerts ( can also upload custom sound files) in such a way that each sound is recognized with its action. |
