The tickets system is a basic help desk functionality provided with miOOt. The website users and customers can create a query and it will be saved as a ticket. The operators can later update any tickets available. This facility enables easy maintenance and follow-up of issues and queries. A ticket can be created from three different ways and are discussed in the subsequent sections.
The list of tickets for any visitor can be seen at tickets tab in the information panel.
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Also, operators can access the tickets via customer control panel too (Ticket board) and act according to the requirements. Detailed search option is provided to filter out the available tickets.
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Clicking the ticket id in the first column of the ticket board will open that ticket. Operators can update a ticket with a response, reassign the ticket to another operator, and change the status of the ticket. When the issue is solved, a ticket can be closed.
