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Live chat software

 

Introduction
Free Trial Registration
Installing Chat Software
Uninstall Live Chat software
Upgrading Chat Software
How to use miOOt
Operator Console
Overview
Operator Login
Operator Status settings
Settings
Tab Information
Offline Chats
Invite Chat
Accept Chat
Decline Chat
Chat End
Visitor Filtering
Operator panel
Information Panel
Navigation Panel
Contacts Panel
History Panel
Survey Panel
Tickets Panel
Chat Panel - Overview
Email chat Transcripts
Chat Forward
Save chat
Initiate conference
Book as ticket
Message archive
Print chat
Canned messages
Push URL
Spell check
Text editor
Time stamp
Push Image
Ticket System
Overview
From Chat
Chat Window
Overview
Pre Chat Info
Survey
Offline Form
Customer Control Panel
Overview
Edit Profile
Department
Overview
Creation
Integration
Management
Operators
Overview
Adding Operator(s)
Managing Operators
Settings
Overview
Chat button
Chat invitation
Chat Window
Offline Form
Holding Message
Time Zone Settings
Tag Embedding
Canned Messages
Overview
Manage category
Messages
Survey Management
Prechat info
Live chat Report
Visitor statistics
Visitor Sessions
Referral statistics
Page statistics
Chat Surveys
Post chat survey
Creating Questionarie
Managing multiple surveys
Reports and results

Department of Live chat operator

In miOOt terms, a "department" means a section of a website. Any website can be divided to many departments based on the skill needed to handle the visitors for that particular page. For example, a website may have few pages for product information, and few pages for selling the same and some more pages for customer feed back. In this case, this website can be divided into three departments via products, sales and customer support. And, these pages can be monitored and handled by three different people who are eminent in the respective areas.
MiOOt provides this feature with unlimited departments and unlimited pages for each department. The following illustration will guide in how to create, integrate and maintain these required departments.

Three steps to create new department

1. Signin to mioot control panel
2. Home >> Department >> Add department
3. Create new department for online operator.


 
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