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Customer Support
Live chat software installation
General Features
Monitor multiple websites
Time zone settings
Multi lingual support
Operator console
WebTop
Customer control panel
Customizable Sound alerts
E-mail signature
Knowledge Base and FAQs
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Visitor Tracking
Real time visitor tracking
Geographical statistics
Visitor's local time
Privileged visitor settings
Visitor notes and contact details
Visitor history
Show available time
Auto invite for chat
Search engine integration
Visitor filtering
Offline messages
Chatting
Proactive chat
Choose operator
Operator photo to visitor
Chat Queue
Secured live chat
Holding messages
Accept chat request based on seniority
Chat Forward
Operator chat conference
Operator/visitor chats save option
Email chat transcripts
Push URL
Push Image
Canned Messages
Spell Check
Time Stamp with show/hide option
Auto save chat transcription
Operator to Operator chat
Internal Operator chat
Offline messages
Multi operator conference
Operator chat archive
Reports
eReports
Detailed visitor reports
Referral statistics
Web page statistics
Geographical statistics
Pre - chat information
Chat transcripts
Operator reports
Un-answered chat request
Post chat survey
Offline messages
Ticket System
Advanced trouble ticket system
Inbuilt with the operator console
Convert chat as Trouble Ticket
Integrate ticket system with your website
eTickets
SPAM verification with challenge response system option
Custom email templates for tickets
Track / update the issues online.
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User Manual :
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Integration Guide:
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live chat software
. All Rights Reserved.
