Live Chat Software Features - Livechat Message

Mioot live chat software will automatically save and store all the chat transcripts between the online operators and the website visitors/customers by default. All these saved transcripts can be viewed in detail using the control panel.

There is a detailed search options provided to filter through the available transcripts. It will be possible to filter out transcripts for any given period.

This will help in comparing the number of chats between different time periods. It will also be possible to filter out chat transcripts for any of the available operators.

Also, it will be possible to filter out transcripts using keywords which will help in fetching out some important chat transcription. The generated reports using any of the available search criteria’s will have the name of the visitor, the name of the operator and entire chat conversation.

These conversations can be utilized as a source to analyze customer needs, and improve the service as well as in determining the operator efficiency.