| Payment Option |
Operators |
Chat Pro |
Monthly Term |
1 |
$23.00 |
Half yearly |
1 |
$132.00 |
Yearly |
1 |
$240.00 |
For additional operators per month |
1 |
$15.00 |
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Features List |
Chat Pro |
| General Features |
| Monitor multiple websites |
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| Local Time zone settings |
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| Multilanguage support |
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| .Net based operator console |
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| WebTop a browser based operator console (Launching soon) |
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| Interactive customer control panel |
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| Customizable Sound alerts |
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| E-mail signature |
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| Integrated Knowledge Base and FAQs. |
|
Vistor Tracking |
| Real time visitor tracking |
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| Detailed visitor geographical statistics |
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| Vistor's local time |
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| Privileged visitor settings |
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| Visitor notes and contact details |
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| Visitor history |
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| Show available time |
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| Auto invite for chat |
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| Search engine integration |
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| Visitor filtering |
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| Offline messages |
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Chating |
| Proactive chat |
|
| Choose operator |
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| Operator photo to visitor |
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| Chat Queue/ request based |
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| Secured live chat |
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| Holding messages in different time interval |
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| Accept chat request based on seniority |
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| Chat Forward |
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| Multi operator chat conference |
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| Operator/visitor chats save option |
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| Email chat transcripts |
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| Party is typing indication |
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| Push URL |
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| Push Image |
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| Canned Messages |
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| Spell Check |
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| Time Stamp with show/hide option |
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| Auto save chat transcription |
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Operator - Operator Chat |
| Internal Operator chat |
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| Offline messages |
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| Multi operator conference |
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| Operator chat archive |
|
Reports |
| eReports |
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| Detailed visitor reports with browsing habit. |
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| Referral statistics |
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| Web page statistics with exit page |
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| Geographical statistics |
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| Pre - chat information |
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| Chat transcripts |
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| Operator reports |
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| Un-answered chat request |
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| Post chat survey |
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| Offline messages |
|
Ticket System |
| Advanced trouble ticket system |
|
| Inbuilt with the operator console |
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| Convert chat as Trouble Ticket |
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| Integrate ticket system with your website |
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| eTickets |
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| SPAM verification with challenge response system option |
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| Custom email templates for tickets |
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| Track / update the issues online. |
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