Live chat software Features

Small Biz

Chat Pro

General Features
Monitor multiple websites
IP Blocking
Local Time zone settings
Multi-language support
.Net based operator console
Interactive customer control panel
Customizable Sound alerts
E-mail signature
Canned Message
Visitor Tracking Support
Real time visitor tracking
Detailed visitor geographical statistics
Privileged visitor settings
Visitor notes and contact details
Visitor history
Auto invite for chat
Visitor filtering
Offline messages
Live Chat Features
Proactive chat
Choose operator
Chat Queue/ request based
Secured live chat Software
Holding messages in different time interval
Chat Forward
Multiple operator chat conference
Operator/visitor chats save option
Email chat transcripts
Push URL
Push Image
Canned Messages
Spell Check
Time Stamp with show/hide option
Operator – Operator Chat
Internal Operator chat
Operator chat archive
Reports
e-Reports
Detailed visitor reports with browsing habit.
Referral statistics
Web page statistics with exit page
Geographical statistics
Pre – chat information
Chat transcripts
Operator reports
Un-answered chat request
Post chat survey
Offline Messages Report
Ticket System
Inbuilt with the operator console
Convert chat as Ticket
e-Tickets
SPAM verification with challenge response system option
Custom email templates for tickets
Track / update the issues online.