How to accept an incoming chat request in mioot live chat software? |
With miOOt live chat software you or your live chat operators can chat with the web site visitor in real time using Ajax based chat window and your web site visitor no need to have any special software .
Once you have integrated live chat tag on your website , then it will show online or offline images based on the chat operator status. If the operator is online then on your website Online image will be shown and if any of the web site clicks that live chat icon then chat window will be opened.
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Once visitor click the live chat icon , Chat operators will be alerted about this new chat request by playing sound file , and by blinking the Oprator console on the Desktop. Chat operators can also see this request in the visitor panel shown in the following screen shot. |
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| Once the chat operator select the vistor who requested for the chat , Chat accept icon will be enabled and operator has to click that icon to accept the chat. Operators also accept the chat using shortcut key Ctrl + Shift+ A on the keyboard. |
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| If the chat request is not accepted by the operator, then the visitor chat window will be redirected to offline message form. There, web site visitor can fill the form and the message will be send as an offline messages to the operators . |
