Visitor Tracking
This section will show the details about the visitors those are currently visiting your website.
History
The presence of ”history” icon means the visitor has already visited the web site.
To view history for a particular visitor, Select the visitor from the list and click “History” from the bottom tool bar. To know more about this Click here (link to Visitor Reports).
Nick Name
This column will show you the name of the visitor. You will get the real name only if the chat session is engaged with that particular visitor. The visitor will be asked to fill in a name before the chat session and the nickname will be updated immediately. Otherwise the visitor will be represented by a auto generated visitor number.
Country
This column will show you the country from which the visitor is browsing your website.
Skill
This column will show you the skill required to handle the visitor. To know more about the Skill management, click here. (Link to Control panel >> manage skill).
Status
This column will show you what exactly the visitor is doing at that time. The available statuses are
# Navigating
The visitor is navigating through the pages.
# Invited
The visitor is invited for a chat session by one of the operators.
# Chatting
The visitor is chatting with one of the operators. (Nickname column will be updated at this point)
# Kicked
The operator kicks off the visitor from a chat session.
# Chat end
The visitor has completed a chat session
# Accepted
The visitor has accepted the request for a chat session by one of the operators
# Chat denied
The visitor has denied the request for a chat session by one of the operators
# Conference
The visitor is engaged in a conference session with two are more operators
# Forwarded
The chat session for that visitor is forwarded to another operator
# Requested
The visitor has requested a chat session.
# Redirected
The visitor is redirected to an offline message form.
Operator
This column will show you the name of the operator who is currently chatting with the visitor
Total time
This column will show you the total time spent by the visitor in your website.
Chat time
This column will show you the total time spent by the visitor in the recent chat session
Wait time
This column will show you the time between a chat session request by the visitor and he/she is engaged by one of the operators for a chat session.
Current page
This column will show you the web page in which the visitor is.
No Of pages
This column will show you the total number web pages visited in the current session. The details of the pages can be viewed by clicking the “navigation “ bottom tool bar
Note: You can sort the list of visitors available via Nickname, Skill, country and status fields (alphabetical sorting).
Click on the appropriate column button to sort.
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