This form will be useful in getting the information from the visitor or the customer when all the operators are offline. This form is customizable. “ Prompt as” field refers to the name of the field. For example “First name' can be a prompt value. Input type refers to the type of input that the visitor will key in or select.
The allowed input types are text box, text area, option box, check box, select box and list box. By adding new fields, the offline form can be created and you can see the preview off the form before updating it. The “position keys” will be help you in deciding the order. You can move the fields up and down using these keys. “Is optional” column will decide weather that particular field is mandatory.
To create a new offline message form, follow the following steps.
- Go to “ Customizations>>offline messages” from Menu.
- Enter values in all the fields and press
. A new field will be added.
- Add as many fields as you want.
- Use position keys
and
to make them in the order that you want.
- click
to see the form.
- Use [ E ] and [ D ] links to edit or delete the existing field.
- Use
button to update the edited field.
- Type in the e-mail adress to which these offline messages has to be sent.
- Press
to save the form.
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