General Features

Monitor multiple websites
Local Time zone settings
Multi lingual support
.Net based operator console
WebTop - a browser based operator console (Launching soon)
Interactive customer control panel
Customizable Sound alerts
E-mail signature
Integrated Knowledge Base and FAQs.

Visitor Tracking

Real time visitor tracking
Detailed visitor geographical statistics
Visitor's local time
Privileged visitor settings
Visitor notes and contact details
Visitor history
Show available time
Auto invite for chat
Search engine integration
Visitor filtering
Offline messages

Chatting

Proactive chat
Choose operator
Operator photo to visitor
Chat Queue/ request based
Secured live chat
Holding messages in different time interval
Accept chat request based on seniority
Chat Forward
Multi operator chat conference
Operator/visitor chats save option
Email chat transcripts
Party is typing indication
Push URL
Push Image
Canned Messages
Spell Check
Time Stamp with show/hide option
Auto save chat transcription

Operator - Operator Chat

Internal Operator chat
Offline messages
Multi operator conference
Operator chat archive

Reports

eReports
Detailed visitor reports with browsing habit.
Referral statistics
Web page statistics with exit page
Geographical statistics
Pre - chat information
Chat transcripts
Operator reports
Un-answered chat request
Post chat survey
Offline messages

Ticket System

Advanced trouble ticket system
Inbuilt with the operator console
Convert chat as Trouble Ticket
Integrate ticket system with your website
eTickets
SPAM verification with challenge response system option
Custom email templates for tickets
Track / update the issues online.

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