The rising cost of telecom and use of live chat system |
The use of telecommunications services has been growing, but budgets have not substantially increased--largely due to falling prices of legacy services and the availability of less-expensive new services like MPLS and Ethernet. Those days are over, however, according to Forrester Research's Lisa Pierce, who says the cost of using U.S. telecommunications services is rising.
To limit the effect of these immediate cost concerns, she suggests:
Use leased equipment or managed/ hosted services. Current economic conditions may limit the ability to obtain credit to fund large capital expenditure projects, such as implementing an IP PBX solution companywide.
Other pay-as-you-go alternatives include using managed services that combine telecom implementation, monitoring and management capabilities with amortized expenses, or hosted services that go even further by essentially sharing the CAPEX between multiple enterprises.
Decrease travel and increase use of videoconferencing. Although many enterprises still use ISDN teleconferencing equipment, Pierce says more than 30 percent have already turned to IP videoconferencing systems and services. "Advancements in quality across both high-end systems like HP's Halo and Cisco's TelePresence and more affordable systems like Microsoft's RoundTable will significantly improve conferencing experiences," she says.
Implement a SaaS solution. Pierce says most companies can benefit from implementing strong telecom expense and inventory management (TEIM) practices for both landline and wireless services and equipment. Many companies consider TEIM solutions to be pricey, however, although a growing number of TEIM companies are implementing hosted solutions, which can help save some expense.
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| Tag : Telecome , live chat software |
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