Live Chat Software Features - Ticket System

Mioot has developed and built it with its live chat software an advanced and multi-point trouble ticket system to keep in back with all the communication unbroken. It is handled with the live chat software and can be effectively utilized from three different angles via, from chat, from web and through e-mail.

When the operators finish up a chat session with unanswered queries or content with rorm for any development, they can simply book the chat session with the customer e-mail as a ticket which can be followed later and the ticket can be updated with all the development on the issue time to time.

Also, mioot customers can use one or two of their e-mail ids to get tickets. Once these e-mail ID(S) are configured into the mioot system, all the e-mails sent to those ids will automatically be displayed in the mioot ticket board and any updates made with these tickets will be automatically sent to the creator of the ticket(To the “from” e-mail address).

Support ticket solution is very simple and easy to setup. Mioot comes end with an option to build the ticket system into their websites. They can build the separate page for this purpose with the required fields and once the form is submitted with the required fields filled in it will automatically be stored as a ticket in the mioot live chat software’s ticket board.